Privacy Policy
Updated: October 21, 2025
This page explains how The Recovery Team handles information collected on this website and how that differs from information protected in treatment settings. For the full legal details about patient privacy under HIPAA and 42 CFR Part 2, download the: COMBINED NOTICE OF PRIVACY PRACTICES.
What’s in the PDF (table of contents)
- Your rights and how to exercise them (access, amendments, restrictions, confidential communications, accounting of disclosures, revoking authorizations).
- How we use and disclose medical information for treatment, payment, healthcare operations, and other legally permitted purposes (public health, research, court orders, law enforcement, emergencies).
- Special protections for substance use disorder records under 42 CFR Part 2, including consent and limits of confidentiality.
- State-specific privacy requirements (Florida, Indiana, New Jersey, Massachusetts, Arizona) and when stricter state law controls.
- Organized Health Care Arrangement (OHCA) among affiliated facilities and how information may be shared within the arrangement.
- Patient portal, photographs, genetic testing (GeneSight) and other special notes.
- How to file a complaint with our Privacy Officer and the U.S. Department of Health & Human Services, Office for Civil Rights.
- Notice of Nondiscrimination (language access and disability assistance; how to report concerns).
- Contact information (Privacy Officer and Medical Records Department).
Non-Discrimination and language access
The Recovery Team does not discriminate based on race, color, religion, national origin, ancestry, age, disability, sex, gender identity, sexual orientation, marital or family status, military service, political beliefs, or parental status, and provides free language and accessibility support upon request. For full details, see the COMBINED NOTICE OF PRIVACY PRACTICES.Accreditations and compliance
The Recovery Team is accredited by The Joint Commission and certified by LegitScript for addiction treatment advertising compliance. Accreditation and certification confirm adherence to patient safety, privacy, and ethical marketing standards.Financial and insurance disclosures
The Recovery Team accepts most major insurance plans, including Medicaid. Coverage and benefits vary by plan. Verification does not guarantee payment. Please contact our admissions team for individualized benefit information. As a Medicaid provider, The Recovery Team does not engage in balance billing for covered services. Patients will not be billed for amounts beyond state-approved copayments or coinsurance.Good Faith Estimates
If you are uninsured or prefer to self-pay, you have the right to receive a Good Faith Estimate of expected charges before receiving services. For certain out-of-network emergency services and ancillary services at in-network facilities, federal law limits surprise billing and balance billing. For details or to request a Good Faith Estimate, contact our Billing team at [email protected].Who this page is for
The sections below apply to data collected when you browse this site or submit general inquiry forms. They do not replace your healthcare privacy rights. Patient information created or maintained in treatment is protected by the Combined Notice linked above.Information collected on this website
- Information you submit: name, phone, email, and the message you enter in our forms so we can respond.
- Technical data: IP address, device and browser type, pages viewed, time on page, and similar data gathered by cookies or comparable technologies.
- Tools involved (examples): Google Analytics (via Tag Manager), Microsoft Clarity, Cloudflare Browser Insights/Bot Management/Turnstile, Facebook (Meta) Pixel, CallTrackingMetrics, Microsoft Advertising, YouTube embeds, and our WordPress platform/plugins. Learn more in each provider’s privacy notice: Google • Tag Manager • GA partner sites • Microsoft Clarity • Cloudflare • Meta Pixel • CallTrackingMetrics • Microsoft Advertising • YouTube • WordPress
How website-collected information is used
- To answer questions, schedule a call if requested, and provide requested information.
- To operate, secure, and improve the site, including basic measurement and error diagnostics.
- To send requested communications. The Recovery Team does not sell your personal information.
Cookies and analytics
Cookies and similar technologies help remember preferences and understand how visitors use the site so we can improve it. You can manage cookies in your browser settings and, where provided, in our consent banner. State privacy laws such as California’s may give you additional rights; we honor those rights to the extent they apply to you.Do not submit detailed medical information on general forms
Please avoid including diagnosis details, prescriptions, or clinician notes in general website forms or live chat. If you become a patient, your information is handled as Protected Health Information (PHI) under HIPAA and, when applicable, as Substance Use Disorder (SUD) records under 42 CFR Part 2, which carry added confidentiality protections.When HIPAA and 42 CFR Part 2 apply
HIPAA and 42 CFR Part 2 apply to patient records we create or maintain for treatment, payment, and healthcare operations. Your rights, permitted uses and disclosures, state-specific rules, and complaint options are fully described in the: COMBINED NOTICE OF PRIVACY PRACTICES.“Limits of confidentiality” (summary)
Certain disclosures can occur as permitted or required by law (for example, medical emergencies, court orders, specific public health reporting, suspected abuse or neglect, or serious and imminent threats to safety). The Combined Notice explains these limits and the safeguards applied.Sharing of information collected on this website
We share website-collected information only with service providers that help us operate the site or communicate with you (for example, secure hosting/CDN, analytics, anti-fraud, chat/communication, or call-tracking), or when required by law. Examples include: Google Analytics/Tag Manager, Microsoft Clarity, Cloudflare, CallTrackingMetrics, Meta Pixel, and Microsoft Advertising (see provider notices linked above).Your choices and rights (website data)
- Access / deletion / correction: Request a copy, deletion, or correction of website-submitted personal information by contacting us below. We verify requests as required by law.
- Opt-out of marketing emails: Use the unsubscribe link in emails or contact us.
- Cookie controls: Use your browser settings and any consent banner provided to limit non-essential cookies.
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